Shipping Policy

All orders are shipped from Kyoto, Japan. 

All shipping rates are calculated at checkout and are listed in US Dollars. We offer free express shipping for all orders over USD $300. 

Orders are usually processed for shipping within a few business days, but timing may vary depending on the volume of outstanding orders. Tracking numbers are always sent via email once an order is ready for shipping. 

All listed shipping times are approximate. Delivery times may vary based on destination and shipping method. Our shipping partners do their best to ensure timely deliveries, but customs delays or unexpected carrier issues may impact shipping times.

All duties, customs and taxes incurred when orders are shipped internationally are the responsibility of the customer. If you have any questions regarding duties, customs and taxes in your country, contact your local customs office.

We do not mark items as "gift".

We are not responsible for lost or stolen parcels after a successful delivery is indicated by the tracking number. Your shipment may be eligible for compensation by the shipping company if your shipment is lost or stolen while in transit. We do not ship with package insurance. Any claims regarding these issues should be made to the shipping carrier.

Please reach out to us if you have any questions about our policies. Placing your order confirms that you have read and agreed to all of the terms listed in this policy.